124 East Lyndale Helena, MT 59601
Directions To Store
Click Here
(406) 443-5724
Mon-Fri 10am-6pm
Sat 10am-5pm • Sun 12-4pm
FOLLOW US...   
   

Repair


Trust your machine with only the best!

We repair all makes and models and have BERNINA certified technicians. We also service all brands of sewing machines. We have both an appointment schedule and first come first serve list for repairs. Please call the store for an appointment. 406-443-5724

As of February 1, 2017
  • Sewing machine service for non-embroidery machines is $84.95
  • Sewing machine service 7 and 8 Series $109.95
  • Add an embroidery unit to a full service $10
  • Overlocker machine service $89.95
  • Diagnostic Fee is $30
  • Hourly Repair labor $60
When You Bring Your Machine in for Servicing...

Please Bring:
  • Sewing Machine with Power Cord Foot Control
  • Embroidery Unit (If Applicable)
  • BSR (BERNINA Stitch Regulator–If Applicable)
  • Walking Foot (if used)
  • #1 Presser Foot
  • #3A Presser Foot (Buttonhole)
  • #26 Presser Foot (Embroidery Units Only)
  • Bobbin Case
  • Bobbin
  • General Sewing Stitch Plate (Not Straight Stitch Plate)

    Do not bring any other accessories. If you are bringing in your sewing machine and embroidery unit to be updated, please save your designs on a personal design card, CD, or hard drive.

Tips from the Tech!

  1. We do not recommend sewing over pins. You risk breaking a needle, which could fly in your face or cause a burr on the hook. If you have a broken needle, be sure to find and remove all broken pieces.
     
  2. Change your needle and oil the hook every 3-4 sewing hours. Do not use a dull or damaged needle!
     
  3. If your needle gets jammed in your fabric, loosen the needle clamp that holds the needle on the needle bar to remove the jammed needle. Do not use the hand wheel to pry the needle out. It may cause your machine to go out of time or damage the hook of your machine.
     
  4. Never use abrasives on the outer covers or touchscreen. Any type of mild cleaning agent, such as 409, should be sprayed onto a cloth and then applied to clean covers. Never use acetone, mineral spirits or harsh chemicals.
     
  5. When you bring your machine in for service, please include your all-purpose foot, foot control, and electrical cord. At check-in, please list any problems that you may be having with your machine.
     
  6. SURGE PROTECTORS ARE A MUST FOR ALL SEWING MACHINES! Recommended protection of at least 1000 joules. Panamax brand is highly recommended and is available at The Sewing Palace.
     
  7. Remember we have a 30-day policy on all repairs.  We likely don't sew the same way you do so occasionally we may miss something.  Don't be afraid to come back and tell us.  The Techs are here to help you.

Tech Talk


We service machines by appointment and drop off. For appointments...we ask that you bring your machine in the day before it is scheduled for service, that way we can get to it first thing on the morning of your appointment! Our goal is to service your machine the day of your appointment. Everyone misses their machine when it is gone, and we strive to finish repairs quickly, correctly, and efficiently. If parts need to be ordered for your machine it could take more time.
If you are dropping off your machine we will strive to complete it within a 10 day period, otherwise make an appointment and we will get it done on the day of your appointment.

***Just one more reminder… if you cannot remember the last time you oiled your machine or changed your needle please take a short reading break and do it now. Completing these two tasks will only improve stitch quality and make your machine perform better.

TIP: Purchase a small booklet and keep a service record on your machine. You have a lot invested in your machine so taking time to write down a service record will be helpful to you and to our service department.

Happy Sewing! Jenny

Contact Us:

 
Phone:
 (406) 443-5724
Email:  palace@thesewingpalacebernina.com
Address: 124 E. Lyndale Ave
                Helena, MT 59601
Hours: M-F 10-6, Sat 10-5
            Sunday 12-4