We service machines by appointment and drop off. For appointments...we ask that you bring your machine in the day before it is scheduled for service, that way we can get to it first thing on the morning of your appointment! Our goal is to service your machine the day of your
appointment. Everyone misses their machine when it is gone, and we strive to finish repairs quickly, correctly, and efficiently. If parts need to be ordered for your machine it could take more time.
If you are dropping off your machine we will strive to complete it within a 10 day period, otherwise make an appointment and we will get it done on the day of your appointment.
***Just one more reminder… if you cannot remember the last time you oiled your machine or changed your needle please take a short reading break and do it now. Completing these two tasks will only improve stitch quality and make your machine perform better.
TIP: Purchase a small booklet and keep a service record on your machine. You have a lot invested in your machine so taking time to write down a service record will be helpful to you and to our service department.
Happy Sewing! Jenny